Reference

Your Account, Our Rules — Know Where You Stand

These terms set out how your taslatoto account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via DANA, OVO, and GoPay through to how disputes are handled.

Account EligibilityDANA, OVO, GoPay Wallet RulesDeposits & WithdrawalsAccount Suspension PolicyDispute Resolution
taslatoto Your Account, Our Rules — Know Where You Stand
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a term has been applied to your account incorrectly, our support team is the right place to start. You can reach us through live chat directly inside your account dashboard, by submitting a query through our email contact form, or via the help section on the mobile browser version. We aim to respond to terms-related queries within one business day. Keep your account ID handy when you write in — it speeds up the review.

Live Chat Open your account dashboard and tap the chat icon — describe your terms query and include your account ID for a faster resolution.
Email Support Submit a written query through our contact form. Ideal for detailed terms disputes or wallet-verification questions linked to DANA, OVO, or GoPay.
Help Centre The help section in the mobile browser lists common terms questions with direct answers — check there first before raising a formal query.
HOW WE ENFORCE THIS

Account Security, Data and Your Rights

These terms are not just legal text — they describe how we actually operate your account day to day. From the moment you register, your session data is protected and your wallet connections to DANA, OVO, or GoPay are handled under strict verification steps. We retain account transaction records in line with applicable data retention rules, and you can request a summary of your account activity at any time through our support channels. If you need to update personal details or close your account, the request must come from the verified contact method on file.

Account Security

Login sessions are protected by OTP verification on your registered mobile number. Never share your PIN or session token — we will never ask for them via chat.

Data Retention

We keep transaction records and account logs for the period required under applicable law. You may request a copy of your data through our email support form.

Wallet Verification

Withdrawals to DANA, OVO, or GoPay are matched against the name on your registered account. Mismatched details pause the withdrawal until identity is confirmed.

Terms Update Notice

When we update these terms, a notice appears on your account dashboard at next login. Continuing to use the account after that notice counts as your acceptance.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — covering wallet rules, account access, disputes, and what happens if terms change.

Our terms apply equally across all three wallets. However, each provider — DANA, OVO, GoPay — may impose its own daily transfer limits, which sit alongside our terms and are not overridden by them.

We may suspend or close your account, depending on the nature of the breach. Any wallet balance that is legitimately yours will be reviewed before a final decision is made on its return.

Yes. Contact us via email support with your account ID and registration date. We keep a version history of our terms and can provide the version that applied when you joined.

A notice appears on your account dashboard the next time you log in after an update is published. We also note the revision date at the top of the terms page itself.

Any section that is unenforceable under your local law does not apply to you, but the rest of the terms remain in effect. Eligibility for access always depends on your local legal framework.

Start by contacting live chat with your account ID and the specific decision you want reviewed. If live chat cannot resolve it, escalate through our email support form for a formal written response.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.