Data We Collect and Why We Hold It
When you open an account with us, we collect the details you submit directly — your name, contact information, and the e-wallet identifier you link for transactions, whether that is a DANA account number, an OVO phone number, or a GoPay-registered mobile. We also log session
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data: device type, login timestamps, and the browser or app path you used to reach the lobby. This helps us match your account across sessions so returning access from a different device does not lock you out. Payment-related data — transaction reference numbers and wallet confirmation
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codes — is held to verify deposit and withdrawal history and to respond to any dispute you raise with support. We do not store raw wallet credentials or PINs; those stay inside the DANA, OVO, or GoPay infrastructure. Retention follows the period required under applicable local
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law and the terms of our payment processor agreements. After that window closes, identifiable account data is either deleted or anonymised. Availability of our platform depends on local law and is accessible only in eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.